Getting Started

Supported operating systems:

· Linux

· Mac

· Windows

Supported browsers:

· Chrome

· Edge

· Firefox

· Internet Explorer

· Safari

Standard setup

Initially no setup is required. However, at first file access user will be prompted to install a protocol plugin. Also, applications (ex. Office) may prompt for credentials if location is not located in Intranet zone.

Protocol can be pre-installed from here:

Operating System	Protocol Installer
Linux	ITHitEditDocumentOpener.deb ITHitEditDocumentOpener.tar.gz
Mac OS X	ITHitEditDocumentOpener.pkg
Windows	ITHitEditDocumentOpener.msi

Known issues:

1. Windows 10 uses Edge browser as default .pdf viewer. Edge has an issue viewing .pdf files stored on a WebDAV server. Workaround is to install Adobe Reader and use this as default .pdf viewer.

Setup for Windows, Internet Explorer and MS Network file access

You may run this page for an active guide helping you to setup your Windows workstation for your server.

setup.aspx

For detailed information on manual setup read the following:

Getting started checklist for users running Windows 7/8/10 and IE

File access is the main cause of problems. WebDAV (file access over http) is the recommended file access method and requires minimum setup and works cross browser and cross operating system. The Standard setup in the previous section is the recommended setup.

In some situations, SMB/CIFS (MS Network) is preferred by some users or parts of organization. In this case this alternate setup can be used, however it is only supported for users running Internet Explorer browser on Windows, and it requires setup of Microsoft/Windows clients either by central policies or by running a .bat file.

Important: Standard setup uses WebDAV, this alternate setup sues SMB files access. WebDAV and SMB/CIFS uses different file locking store. If more than one author edits the same file, and the authors uses a mix of SMB and WebDAV file access then work may be lost due to users overwriting each other’s work.

Known issues - Microsoft client – mostly old versions of Windows:

2. If you enter username/password for Highstage server (no integrated authentication) then the credentials must be saved (checkbox at logon) for automation to work.

3. Network location must be mapped before files can be accessed.

4. IE connections LAN settings should not have automatic detect settings checked... to prevent long delays.